Why does my payment card show two charges?

We charge your card only for the portions of your order that have shipped. If you had multiple items in your order, and they shipped from multiple locations, or over multiple days, you will see separate charges; one for each shipment.

My order was cancelled, but I still see the charge for it on my credit card statement.

Typically you will see a pending charge on your bank account as soon as you submit your order. If your order was cancelled, we send this information to your bank so that they will remove the pending charge from your account. Depending on how your individual bank handles authorizations, this may take 1 to several days to resolve. Please contact your bank directly for more information or assistance.

I got an email that some of my order has been cancelled due to unavailability, why would you let me order it if it wasn’t available?

We make every effort to ensure the availability of the products on our site. On rare occasions, when inventory is low and multiple people checked out at the same time from different shopping channels (i.e. one person bought from a store location, another bought from our online store), inventory is momentarily out of sync. In the rare cases this happens, the system will assign the inventory to the person whose order processed first, which can result in some customers receiving cancellation emails. We are very sorry if this has happened to you. Please contact Us to help find an alternate item.


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